Learn more about Coffee Roulette

Whether you’re just getting started or have a specific question, we’ve got you covered

FAQs

For employees

  • How can I get started?

    The first step is to make sure that your company is signed up. Once your company is signed up, the person who registered your company will be able to invite staff to join your company’s Coffee Roulette.
  • Why do I have to be invited to join my company’s Coffee Roulette?

    This is so your company has control over who joins its Coffee Roulette, and prevents random people from joining in.
  • Who can set up a company for Coffee Roulette?

    Anyone with authority to run a networking/ engagement program at your work. In our experience this is someone in Human Resources, Internal Communications or maybe your social club.
  • How do I find out if my company has already been set up for Coffee Roulette and who my contact person is?

    At this stage, the manager of the Coffee Roulette account will have to get in contact with you.
  • I was sent an e-mail with details to get started, but I’ve lost the e-mail. What should I do?

  • I need to change the days that I’m available for coffee meetings

    Log in to https://coffee-roulette.com, log in and update the days of the week you’re unavailable. This helps us match you only with people who are available on the same days as you.
  • What if there are an odd number of people being matched?

    We will match one group with three people instead of two.
  • What if employees are in different offices?

    We recommend trying a meeting over video conference, Skype or phone.
  • Is there a minimum commitment?

    There is no minimum period – stop at any time, but we think you will love it and want to keep going.
  • Who pays for Coffee Roulette?

    The company pays for its users, users who are joining a company to be matched never have to pay anything.
  • How does billing work?

    The first four weeks are free. After the four week trial, your company contact will be asked to supply credit card details to keep Coffee Roulette going at your workplace. Billing is done monthly in arrears, based on how many people are matched for coffee during that month. It costs 75 cents (incl GST) per person per match.
  • What is your privacy policy?

  • I have holidays soon and won’t be available for coffee meetings – what should I do?

    Go to Coffee Roulette, log in and block out the days or weeks you won’t be available. Coffee Roulette won’t match you for coffee during those blocked out periods.
  • Didn’t find what you were looking for?

    If you didn’t find the answer you were looking for above, please don’t hesitate to contact us at:
    Email: admin@coffee-roulette.com
  • What if I want to cancel my account?

    Go to Coffee Roulette, log in and navigate to Account Settings and select Cancel my account.

Security

  • What security standards do you adhere to?

    All connections to the website are secured using HTTPS encrypted by Transport Layer Security. All credit card information meets PCI-DSS requirements by using an industry standard online payment system that has PCI Service Provider Level 1 certification.
  • Where is the data hosted (platform details) – Australia / Overseas?

    We use Digital Ocean (ISO/IEC 27001:2013 Certification) to store company information (names and email addresses). The information is stored in Singapore. https://www.digitalocean.com
  • What technology (SSL or other) has been implemented for an encrypted link between web server and browsers to ensure that all data passed remain private and integral?

    All connections to the website are secured using HTTPS encrypted by Transport Layer Security.
  • What controls (encryption or other) are in place to ensure data at rest (Person and Credit Card info) is protected and not accessible/usable in the event of a breach?

    All credit card information meets PCI-DSS requirements by using an industry standard online payment system that has PCI Service Provider Level 1 certification. All user data is encrypted at rest.
  • What security standards does the platform conform to (ISO, SOC or other)?

    The data centre meets SOC 1 Type II, SOC 2 Type II, and ISO/IEC 27001:2013 standards.
  • Can information be removed/deleted by administrators as required to ensure currency and integrity?

    Yes, administrators have access to delete users. Once a user is deleted all data associated with them, is permanently deleted in accordance with GPDR.
  • What are the data ownership and usage policies?

  • What happens to the data if a company chooses to stop using Coffee Roulette?

    The company administrator can either delete all data in the account themselves, or request us to do the same. At that point, all data is permanently deleted.
  • Is the data related to a person (including email) encrypted while at rest?

    Yes, this data is encrypted at rest.
  • Who owns the data?

    Our privacy policy lays out the ways in which we will use the data. The user owns that data in the sense that they can leave the platform and we will delete their data, or they can destroy their data themselves.
  • Do you support alternative payment options to avoid maintenance of credit card details on the platform?

    Yes, you may also pay on invoice by EFT.

Get started with Coffee Roulette today

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